The following policies in regard to returns and exchanges are in place because we want to maintain a high level of product standard and hygiene. We understand that sometimes you have a change of heart or had something different in mind when you purchased - these things happen to all of us! However, to maintain the hygiene and quality of our products, we are sometimes unable to fulfill your exchange or refund requests. We appreciate your understanding. 

Returns - Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This is for hygiene reasons. To complete your return, we require a receipt or proof of purchase. Your email order confirmation serves as your proof of purchase. Shipping costs of your return will be at your own cost. 

Refunds - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund (minus the original shipping costs to you) will be processed by the same method of payment. 

Sale items - Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges - We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@boaskincare.com.au 

Shipping - To return your product, you should email info@boaskincare.com.au to find out the return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.