• You’ve been using the product for at least 14 days (that is, at least 14 days have lapsed between receiving the item and contacting BOA).
  • You contacted the BOA team via email to ensure you’re getting the most out of your BOA products and are using them correctly. 
  • If after this, you’re still not satisfied (and the purchase was made within 30 days) you’re eligible for a refund. Your application for a refund must be post-marked no more than 30 days after purchase.
  • A refund is made once the product has been returned to our warehouse. You are responsible for shipping costs and the safe return of your BOA product.
  • Refund payments will be made for the amount on the original purchase receipt, minus the shipping charges to BOA ($15 for individual products and $20 for more than one product).
  • Refunds will be processed by the same payment method of original purchase, and deposited into your account within 3-4 business days.
  • The BOA 30-Day Money Back Guarantee only applies to products purchased online within Australia or the USA.
  • You must note proof of purchase when the item is returned, i.e. your order number.
  • Valid for one refund of one product only per family at any one address.
  • BOA Skincare reserves the right to reject any refund application it deems inappropriate, an abuse of the offer, or the subject of fraud.
  • BOA Skincare also reserves the right to change these terms and conditions without prior notice.
  • You will receive an email confirmation once your return or exchange has been processed.